Maintenance

Maintenance for Multi-Vendor Hardware

  We  offer you Annual Maintenance Contract services with the surfeit of options to ensure that your IT department is up and running. Being one of the leading IT service providers and Third Party Maintenance  , we promote technology as a facilitator to your business. Our pool of multitalented certified engineers enables us to provide optimum IT support services for your system   SIRIUS Solutions maintenance and support services give you the flexibility and the resources, you need to manage your data center. With our MVS services, we are can remove all the odds of dealing with multiple vendors for your data center maintenance services. Our maintenance solutions either replace existing support programs or strategically provide you the supplement plans. We provide Multi vendor IT Support Services .  

 Comprehensive IT Solutions

Your data center is your company’s nerve center, heartbeat, and lifeblood. Its protection is essential to your company’s reputation, security, and success. As an IT professional tasked with operating such a vital component of your company’s overall health, you want to feel assured that your maintenance and support vendor will be available at a moment’s notice when something goes down. You want problems fixed within hours, not days. You want someone on speed dial, not a robotic telephone agent telling you to press 1. You want support services from SIRIUS Solutions —a multi-vendor umbrella support and maintenance provider that offers completely customizable service plans to fit every need with very cost-effective rates. SIRIUS Solutions employs manufacturer-certified engineers who spend every day servicing and troubleshooting equipment. When you call us with a problem, there’s a good chance we’ve already come across it and know exactly how to resolve it.

Solutions Snapshot 

  • 24 x 7 x 365 customer support tickets addressed within 30 minutes
  • Secure & Dedicated stocking locations nationwide
  • Consultative and comprehensive quoting process
  • Nationwide resources and service capability
  • Technical Training workshops.
  • Multi-brand support with SPOC.
  • Yearly cost reduction.
  • Yearly cost reduction.
  • Customized SLA.
  • On-site support.
  • Cost Effective Solutions.

Service Packages

 
SLA Coverage Action Plan On-Site Intervention Resolution (max time)
Bronze  24/7/365 4 hrs NBD 3 working days
Silver  24/7/365 2 hrs NBD Next business day
Gold  24/7/365 1 hrs 4h Same business day
Platinum  24/7/365 30 min 2h 6 hours